Returns & Refunds
30-day easy returns
We want you to love your order. If something isn't right, you have 30 days from the date of delivery to request a return.
Eligibility
- Items must be unused and in their original packaging.
- Personalized items (such as initial-embroidered stockings) can only be returned if they arrive damaged or incorrect.
How to start a return
Contact us through our contact page with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without first requesting a return may not be accepted.
Damaged, defective or wrong items
If your item arrives damaged, defective or incorrect, let us know within 30 days of delivery with a photo and we'll replace it or refund you in full, at no cost to you.
Refunds
Once your return is received and inspected, we'll notify you and issue the refund to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank. For change-of-mind returns, return shipping costs are the customer's responsibility.